Now what about support. What do you get from VMware OEM license support? Here is an article from VMware and an uploaded copy here.
For VMware Support, you will contact VMware Support hotline or via myVMware license portal to seek for support request. Level 1 to Level 3 support will come direct from VMware.
For VMware OEM Support, you will contact through respective OEM partner support center route. You can refer to Page 7-8 of the above document, you can see that Level 1 and 2 will be provided by the OEM partner and ownership is by the partner.
Upon required the need of a Level 3 support, will it route to VMware Support as extracted the statement from the document. At Level 3, the communication is only between customer and OEM partner support. OEM partner wi…